---
title: How to cancel a booked ride using Customer Booking Web App?
description: "1. Access the webapp and navigate to My Account. ![](https://docs.cabcher.com/wp-content/uploads/2024/06/01-20-1024x468.png) 2. Select Ride History. 1. ![](https://docs.cabcher.com/wp-content/uploads/2024/06/02-20-1024x469.png) 3. Click the cancel button to cancel your ride. 1. ![](https://docs.cabcher.com/wp-content/uploads/2024/06/03-19-1024x459.png) 4. Provide the reason for cancellation and click Confirm. 1. ![](https://docs.cabcher.com/wp-content/uploads/2024/06/04-17-1024x481.png) 5. Your…"
url: "https://docs.cabcher.com/kb/how-to-cancel-a-booked-ride-using-customer-booking-web-app/"
updated: "2024-06-21"
category: Troubleshooting Guide
---

# How to cancel a booked ride using Customer Booking Web App?

1. Access the webapp and navigate to My Account.

![](https://docs.cabcher.com/wp-content/uploads/2024/06/01-20-1024x468.png)

2. Select Ride History.

1.

![](https://docs.cabcher.com/wp-content/uploads/2024/06/02-20-1024x469.png)

3. Click the cancel button to cancel your ride.

1.

![](https://docs.cabcher.com/wp-content/uploads/2024/06/03-19-1024x459.png)

4. Provide the reason for cancellation and click Confirm.

1.

![](https://docs.cabcher.com/wp-content/uploads/2024/06/04-17-1024x481.png)

5. Your ride has been successfully cancelled.

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**Note:**You can cancel the ride within 4 hours of booking to avoid cancellation charges. Cancelling outside this timeframe may incur fees or penalties as per the service provider's policy.